Our Services

We offer a number of services like customer support, game and web design, social community management, and many more! Click on to know more.

CUSTOMER SUPPORT

24x7 Voice or Non-Voice * | Website Management and Monitoring | Technical Support Management | Live Chat | Live Q/A and/or Promo Management | * Available in English and other languages

GRAPHIC DESIGN

Logo / Branding Manual | Poster and Marketing Collaterals | Advertising Design | Campaign Collaterals

SOCIAL / WEB ANALYTICS

Industry or Brand Social Media Listening | Brand Analytics and Analysis | Brand Monitoring | Competitive Monitoring | Industry/Trend Scanning

GAME SUPPORT

Hack Investigation Management | Game Camps / Testing (Focus Group Discussions) | PC and Mobile App / Game Quality Assurance and Testing | Content Language Localization

SOCIAL MEDIA

Digital Strategy | Social Media Moderation and Monitoring | Content Management (Writing and Graphics) | Live Social Media Event Coverage | Social and Web Ad Placements

WEB / APP DESIGN & DEVELOPMENT

Web / App Design | Web / App Implementation | Web / App Management and Maintenance | UX Plan and Execution

OTHER SERVICES

Game Design & Development | E-Blast System & Management | Domain Registration | E-mail Hosting | IT Consultancy | PR / Marketing Consultancy

About Us

PuzzleBox BPO, Inc. is a customer service solutions company that offers intelligent outsourcing for different digital services such: Up to 24x7 (at least 12 hours x 7 days in a week managers including holidays snd weekends) for social media management, Social media content and strategy, Sales amplification through social media, Online sales events, Game management and support, Website and app design, development and maintenance/support, E-Commerce customer service support, Live chat support and data encoding

MISSION

To provide high-quality, cost-efficient outsourcing services to our client and to develop a company culture that brings the best out of its people.

VISION

To be one of the BPO leaders in the country that gives back to society by providing sustainable work, and to cultivate a warm and sociable atmosphere for its employees that will foster their growth as professionals in the industry.

IN-HOUSE OPERATIONS VS OUTSOURCING SOLUTIONS

EXPECTED SAVING

No office lease to worry about

No need to manage HR & local admin operational matters

No IT fixtures to maintain

Curated specialists handling the account

Consistent and qualitative performance of the team

Less to no operational downtime

No CAPEX for any immediate expansion


Philippine Economic Zone Authority (PEZA) accredited company specializing in digital customer support and solutions.


24x7 guaranteed service.


Fully secured network & data protection.


Young and talented hands-on leaders.


Trained and evaluated outsourcing specialists.


100% compliance on confidentiality of client data.


PLUG & PLAY SOLUTION...

Contact Us

Manila:

8th Floor One World Square Building, Mckinley Hill Fort Bonifacio, Taguig City, Metro Manila, Philippines 1632

Office numbers:Email:
+632 310 1227
+63 939 923910 or
+63 918 943 6940
info@puzzlebox-inc.com

USA:

6002 Effingham Drive, Houston, Texas USA 77035.

Email:
infoUS@puzzlebox-inc.com
  • "As our partner, Erwin was always patient, resourceful, and accommodating. He would always make it happen, especially when we needed it the most. Highly recommend him and his company PuzzleBox if you need to outsource social media operations and services!"
    Carlo Ople
    VP and deputy head for Public Affairs, PLDT
  • "We loved working with Puzzlebox. Their flexibility, enthusiasm and customer service really helped deliver our goals and made it such a pleasure to work with them."
    Josine VanDerKnopp
    Senior Marketing Manager, Turner Int'l Australia
  • "Thoughtful, reliable and connected. Apple is an exceptional professional who performs and produces highly satisfactory results. She is a great talent and a valuable asset to any organization. Two thumbs up!"
    Ysobel Lake
    Consultant and Advisor, Digital Media and Programs, AARP, Washington DC, USA